Building a service culture
An integrated solution for implementing an organizational culture based on the guest's needs and expectations, the course is aimed for the management team as being the first step in changing the organization's culture.
Aims of the course:
 Management involvement in developing the service abilities of the employees having direct or indirect contact with the guests and the implementation - supporting and following-up of the excellence in service standards;
Increase the guest satisfaction and increase return business as a result of the excellent services throughout the hotel;
Understand the importance of the correct determination of the guests needs and respect of the guest's individuality by covering the key aspects of the efficient service.
Managing the service quality by identifying the guest oriented behaviour and using the coaching, feedback and the self example tools to correct or develop it within the team.
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