Customer care   Selling and up-selling   Train the trainer   Management development   Health and safety   People serving people   Teambuilding Customer care educo.ro has created a package of training and development courses to develop the customer care skills for all the employees having direct contact with the guests but also for the ones in the supporting departments, courses developed for the hospitality industry:                   My guest   Building a service culture   Handling complaints jr.   Handling complaints sr.             Handling complaints jr. The course is dedicated to the employees having direct contact with the guest, mainly by the phone and training them to manage efficiently the possible complaints expressed by the guests. Aims of the course: Develop the inner trust of the employees handling the guest's complaints using the telephone; Understand the importance of the steps to use in solving the complaints and the decency limit. Understand the importance of the steps to take to transfer the call in case this is necessary for solving the complaint.

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