Customer care   Selling and up-selling   Train the trainer   Management development   Health and safety   People serving people   Teambuilding Customer care educo.ro has created a package of training and development courses to develop the customer care skills for all the employees having direct contact with the guests but also for the ones in the supporting departments, courses developed for the hospitality industry:                   My guest   Building a service culture   Handling complaints jr.   Handling complaints sr.             Handling complaints sr. The course is dedicated to all the guests contact employees by training to manage effectively the complaints and empower them to take action according to the authority levels. Aims of the course: Develop the inner trust of the direct contact employee in case s/he is facing a guest complaint; Understand the guest's needs and the real reason for making the complaint helping the employee to solve the complaint, keep the guest satisfied and have the return business; Prevent the complaints by solving the causes;

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