educo.ro has created a package of training programmes to develop the selling and up-selling skills for the departments centres of profit, the course being developed for the hospitality:
Active Front Desk
The course is dedicated to the employees from the Front Office department.
Aims of the course
Increase the revenue in Front Desk by training the staff and helping them understand better the guest's needs and the factors which are determine their satisfaction and make the guests prefer the hotel over the competition by offering excellent services; Improve product knowledge and develop inner trust and in the product the employees are selling by understanding the difference between the expectations and the facilities and services offered in the hotel; Develop the selling abilities and the up-selling techniques by managing efficiently the resources.
Increase the revenue in Front Desk by training the staff and helping them understand better the guest's needs and the factors which are determine their satisfaction and make the guests prefer the hotel over the competition by offering excellent services;
